Terms and Conditions of our Website & App
Welcome to the Teddybots website. This website, and our app, are operated by Teddybots Ltd, a company registered in Ireland with company number 572013 whose registered office is at 41 South William Street, VAT numbers are
See here for more About Us.
These terms and conditions are provided by Teddybots Ltd, and set out the terms and conditions under which you may use our website and app. Your use of this website, and our app, constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website or the app.
These terms and conditions may be revised at any time by us updating the website and/or the app. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website and/or the app at any time, and to amend or correct any website or app content, with or without prior notice.
Any reference throughout our terms and conditions to website is regarded and should be understood to include a reference to our App.
We consider and confirm that all and any linked content to other documents and/or areas of our website form part of our Terms and Conditions.
Access to Website and App Content / Copyright
We are the owner (or licensee) of all copyright, trade marks and all other intellectual property rights in our website or mobile app (as applicable), and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorized by us (or our license’s). You acknowledge and agree that the material and/or content published on this website or mobile app (as applicable) is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website or mobile app (as applicable). You further acknowledge that any other use of the material and/or content published on this website or mobile app (as applicable) is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.
- You may not systematically extract and/or utilize parts of the content of our website and/or app. In particular, you may not, without our prior written permission:
- redistribute or modify any of the content of our website or app,
- remove any copyright or trade mark notices from any copies of the content
- utilize any data mining, robots or similar data gathering and extraction tools to extract for re-utilization of any parts of the website or app, and/or create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website or app
If you use our website and/or our App, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.
Please ensure that your personal details are up to date. See here or how to save this.
We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.
Website & App Errors
We endeavor to present the most recent, most accurate and most reliable information on our website and app at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. We try to ensure that all pricing on the website and app is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologies if erroneous information is reflected in the price or availability.
We will not be obliged to supply goods at the incorrect price. We present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website and app, may affect the colours you actually see on the screen. We cannot guarantee that your equipment’s display of any colour, texture or detail of products will be accurate/the same as the actual product.
Website & App Access
Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website and/or app will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website and app may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website and/or app, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website and/or app. We shall not be liable for damages or losses of any kind that you may incur from our use of or inability to access our website and/or app.
Due to the quick turnaround of orders we are unable to amend an order once it has been placed. Customers must ensure they check their order carefully before submitting it.
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, that you have taken reasonable care of the Products and they remain unused and unopened.
Please see our Returns policy here for further details.
Please note that your right to return Products does not apply to Products which fall into the following categories unless they are faulty or not clearly as described – Unsealed CDs, DVDs, tapes or other recording media, video games and consoles and certain nursery items for hygiene reasons. This does not affect your statutory rights.
Price and Promotions
Free gift promotions advertised online are available online while stocks last. Where stock is not available at the time of placing your order we are unable to offer this item at any later stage under the promotional arrangement advertised.
The price displayed at time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase.
All voucher and discount codes must be entered on the ‘Shopping Basket’ page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. If a code does not apply a discount please check the valid dates.
For more information on what to do if a code does not apply expected discount, please see our FAQs here. Please ensure you read the terms and conditions of each voucher and discount code as they may vary.